Effective Date: 29 May 2024 (Version 2) – PLEASE NOTE THAT THESE T&CS HAVE RECENTLY BEEN UPDATED
These T&Cs set out important information about us and the terms and conditions on which we sell our products (“Products”) listed on our website, www.frive.co.uk (our “Website”) and/or mobile application (our “App”). This includes important information about your rights and obligations when buying Products from us.
These T&Cs may be updated from time to time. The most current version will always be published on our Website and App, so please check and read them carefully when ordering Products from us as the published version at the time of ordering will apply. Whenever we update these T&Cs, we will tell you by emailing you and/or by clearly stating that they have been updated (with the relevant version date) at the top of this page.
Please note and understand that, by ordering our Products, you confirm that you are at least 18 years old and agree to be bound by these T&Cs. For the avoidance of doubt, when ordering our Products, you will be asked to tick a box confirming that you have read, understand, and agree to be bound by these T&Cs.
We will not file or store a copy of these T&Cs for each order made via the Website or App. You should print a copy of these T&Cs for future reference.
Any reference to “you” or “your” means you as a customer of our Products and/or as a user of our Website or App. Any reference to “we”, “us”, “our”, “Lions Prep” or “Frive” is to Lions Prep Limited (trading as Frive).
Our business customers (rather than consumers) must note the following: We don’t give business customers the same rights as consumers. For example, business customers can't cancel their orders, they have different rights where there is a problem with our Products, and we don't compensate them in the same way for losses caused by us or our Products. Where a term applies just to businesses or just to consumers, this is clearly stated. You are a business customer if you are buying our Products wholly or mainly for use in connection with your trade, business, craft, or profession, even if you are an individual.
These T&Cs are the entire agreement between us in relation to your order. You agree that by ordering Products from us: (i) you do not rely on any statement, representation, assurance, or warranty (whether made innocently or negligently) that is not set out in these T&Cs; and (ii) you have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in these T&Cs. Nothing in these T&Cs shall limit or exclude liability for fraud.
1.1. We operate the Frive Website. We are Lions Prep Limited (trading as Frive), a company registered in England and Wales under registration number 10540589. Our registered office is: Millharbour Court, 6 Watergate Walk, London, E14 9XH.
1.2. To contact us, please click here. You can also find everything you need to know about us and our Products on our Website, www.lionsprep.co.uk or on our App.
2.1. We comply with applicable data privacy laws to ensure that your personal data is handled in the right way.
2.2. How we use any personal data you give to us is set out in our Privacy Notice, which can be accessed by clicking here.
2.3. Our Website and App use so-called cookies to distinguish you from other users so that we can make your experience of using our Website/App better. More information about how we use cookies, can be found by clicking here.
2.4. Please take the time to read our Privacy Notice and Cookie Policy as these include important information about how we use information we collect about you.
3.1. When you order our Products, you must order a minimum of 2 meals per day and you can select either a 3-Day Plan, a 5-Day Plan, or a 6-Day Plan (each, a “Meal Plan” and, together, the “Meal Plans”).
3.2. Our Products are delivered to you weekly or twice a week on a Wednesday and/or a Sunday (“Day of Delivery”), depending on which Meal Plan you select. Your Day(s) of Delivery will be specified when you order. On Wednesdays, meals are delivered for Thursday to Saturday consumption; on Sundays, meals are delivered for Monday to Wednesday consumption.
3.3. By ordering our Products, you agree to a rolling weekly contract (or subscription) which can be cancelled or skipped in accordance with Conditions 3.5 and 3.6 below. This means that we will deliver our Products to you each week according to your Meal Plan, unless and until you opt to cancel or skip.
3.4. You agree: (i) to pay the price and related delivery charges for your first week’s Meal Plan via our Website or App upon placing your order; and (ii) to us taking payment for subsequent weeks’ Meal Plans (including delivery charges) on a recurring weekly basis, unless and until you opt to cancel or skip. Payments are taken on Wednesdays (for deliveries of Meal Plans that start on a Sunday) or Sunday (for deliveries of Meal Plans that start on a Wednesday).
3.5. You can cancel your weekly subscription by logging into your account and selecting the cancel option under Subscription Settings. Once selected, you will only receive outstanding orders that you have already paid for.
3.6. You can amend your Meal Plan and/or skip deliveries of your meals for up to 3 weeks by logging into your account via our Website or App. To amend or skip deliveries scheduled: (i) for a Sunday, you must make your changes by 8pm on the Wednesday before; and (ii) for a Wednesday, you must make your changes by 8pm on the Sunday before. Please carefully check your changes before confirming them.
3.7. We can end your subscription and claim any compensation due to us (including enforcement costs) if: (i) you don't make any payment to us when it's due and you still don't make payment within 14 days of our reminding you that payment is due; (ii) you don't, within a reasonable time of us asking for it, provide us with information, cooperation, or access that we need to provide our Products to you; (iii) if you misuse your account with us, including with respect to using discount, voucher, or referral codes fraudulently or otherwise not in accordance with the applicable terms and conditions; and/or (iv) you don't, within a reasonable time, allow us to deliver our Products to you.
4.1. We make every effort to display and describe our Products accurately on our Website and App. But, despite this, our Products may not exactly match our Website/App images because devices can display images differently and the nature of our Products (being food) means that they do vary in colour and size.
4.2. Because our Products are made to order, all sizes, weights, capacity, dimensions, and measurements specified on our Website and App can be out by up to 5%. All published weights are uncooked weights.
4.3. We reserve the right to withdraw or change our Products and Meal Plans at any time. If we do this, we will take reasonable steps to tell you about this either by contacting you directly or via our Website or App.
5.1. If you have an allergy, you are responsible for checking our Website or App before placing an order to ensure that a Product does not contain something you are allergic to. If you are not sure about the content of our Products, please contact us at hello@frive.co.uk.
5.2. Our Products are labelled to show any allergen advice, but please note that our Products may contain allergens including peanuts, eggs, soybeans, fish, crustaceans, lactose, nuts, celery, mustard, sesame, sulphites, lupin, and molluscs.
5.3. All Products are packed in a facility that handles nuts. Any severe nut allergy sufferers should contact us at hello@frive.co.uk before placing an order.
6.1. All Products are subject to availability. We try our best to supply what you have ordered, but we reserve the right to substitute any ingredients that we can’t reasonably provide with similar items.
6.2. If you are not happy with any substitution, please contact us at hello@frive.co.uk. We will not charge you for Products that you have not ordered or for substitutes which are not acceptable to you.
7.1. Our online order process allows you to check and amend your order at several stages before submitting your order to us. Please carefully check your order at each stage and before submitting it to us.
7.2. We only accept orders when we’ve checked them. This means that:
After you have ordered, you will first receive an email from us confirming receipt of your order; and
Once we have checked your order, you will receive a second email from us to confirm that we’ve accepted it and telling you what your order number is. At this point, a legally binding contract is formed between us.
7.3. We are not obliged to accept any order from you. Sometimes we reject orders, for example, because a Product is out of stock, or because we can’t verify your age (where a Product is age-restricted), or because you are located outside the UK or because the Product was mispriced by us on our Website or App. When this happens, we tell you as soon as possible by email or telephone and we refund or credit any sums you have paid.
8.1. We do our best to deliver your Products on the Day(s) of Delivery specified by us when you place your order, but this is not guaranteed.
8.2. You must give us correct delivery information. Delivery will be completed when we, or our authorised delivery carrier, deliver the ordered Products to your nominated address. If no one is there to take delivery, the Products will be delivered according to the delivery instructions you provided with your order or, where possible and at our discretion, will be left in a location that we or our delivery carrier deem suitable (including with a neighbour).
8.3. Once delivered, the Products will be your responsibility. This includes where no one is there to take delivery and the Products have been left according to your delivery instructions or somewhere that we or our delivery carrier deem suitable. Upon delivery, you must check the Products and ensure they are stored appropriately.
8.4. If you haven’t already paid for the delivered Products, you will not own them unless and until we have received payment for them in full including all applicable delivery charges.
8.5. We do not deliver outside of mainland UK. However, you can place an order from outside the UK for delivery to an address within the UK. There are also areas of the Scottish Highlands that we are unable to deliver to. Please contact us at hello@frive.co.uk prior to ordering for further information.
8.6. Subject to your rights in Conditions 3.5, 3.6, 9, and 11, you do not have the right to refuse delivery of the Products and refunds will not be made in these circumstances.
9.1. Our Product prices and delivery charges are specified on our Website and App and may change from time to time. Any such changes will not affect any order already placed by you which has been accepted by us.
9.2. We try hard to ensure that our published prices and charges are correct, but sometimes we find mistakes. If so and there is a mistake in the price of a Product that you have ordered, we will tell you and give you the option of (i) continuing to purchase the Product at the corrected price; or (ii) cancelling your order for that Product. Your order won’t be processed until you have told us which option you would prefer. If we can’t contact you using the contact details you provided during the order process, we will treat the order as cancelled and try to notify you in writing. In all circumstances, please note that if the pricing mistake is obvious, unmistakable, and could have reasonably been recognized as mispricing, we do not have to provide the Products to you at the incorrect (lower) price.
9.3. Our prices include VAT (where applicable). Our prices do not include delivery charges which are quoted separately.
10.1. Payments are taken in accordance with Condition 3.4 above. We only accept payments by credit or debit card.
10.2. All payments are processed by our chosen merchant processor. We currently use Stripe payment services to carry out and process your payments. If a payment to us is returned by the card issuer unpaid, we may charge you an administration fee for handling the return.
10.3. If you place an order but your payment is not processed for whatever reason and you still wish to receive your Products on the next Day of Delivery, you must log into your account to make a payment and/or to update your credit or debit card details before the cut off time for amendments and skips specified in Condition 3.6. Stripe will continue to attempt to collect payments in accordance with Condition 3.4 but you will only receive your Products once valid payment details have been provided and the payment is processed ahead of the relevant cut off time.
10.4. Any credit left on inactive accounts for more than 6 months will be removed. Therefore, please ensure that you request a refund of any credit balance when cancelling your subscription.
10.5. Any refunds will be made using the same payment method used to pay for your order.
11.1. If you are a consumer, we are legally obliged to provide you with Products that are as described on our Website and App and that meet all requirements imposed by law.
11.2. If there is something wrong with our Products (including if packaging or containers arrive open, broken or cracked) or if we don’t deliver them when you expect us to, please email us at hello@frive.co.uk as soon as possible (ideally within 24 hours of delivery or when you expected delivery). Give us your order number and, where relevant, a description and photograph of what’s wrong to help us to investigate and process your refund. You must not consume a Product if you think it’s not fit for consumption.
11.3. We treat any issues related to our supply of Products very seriously and will reply to you as quickly as we can. We will either arrange for you to have a free additional meal in your next delivery, or credit your account, or give you a refund within 14 days of (the earlier of):
11.4. The credit or refund will cover the price of the defective or undelivered Products and, where we required them to be returned to us, all reasonable (standard) delivery charges and costs incurred by you in returning the Products to us.
11.5. If the issue is minor, we will use our discretion (acting reasonably) as to the amount of any refund or credit.
11.6. If you are a consumer, you have legal rights in relation to Products that are defective or not as described. Advice about your legal rights is available from your local Citizens Advice Bureau or Trading Standards Office. Your legal rights are not affected by your rights under Conditions 11 and 12, or anything else in these T&Cs.
11.7. If you are a business customer, we will not be liable for defective Products if: (i) you consume or otherwise use such Product after telling us it is non-compliant; (ii) the defect arises because you failed to follow our oral or written instructions as to the storage and use of the Product; (iii) the defect arises because of something you did or didn’t do, including any failure by you to properly prepare and cook the Products.
12.1. Most of the Products we sell are perishable. For these Products, your legal right to cancel an order within 14 days of delivery because you change your mind does not apply. But you do still have rights under these T&Cs to cancel, amend or skip orders – see Conditions 3.5 and 3.6 above.
12.2. For non-perishable Products, your legal right to change your mind still applies. This means that you have the right, within 14 days of delivery, to change your mind and return (at your own cost) any non-perishable Products to us. Please contact us at hello@frive.co.uk if you change your mind and want to return non-perishable Products to us.
13.1. All of our introductory offers, promotions, special offers, discounts, referral and voucher codes are subject to the terms and conditions on which they are issued. They can be cancelled, withdrawn or changed by us at any time without notice, and we are not obliged to accept them.
13.2. Only one discount, referral or voucher code can only be used per order. These codes must be used before their expiry date (or any applicable offer, discount or credit will be lost) and can only be used for future orders. They cannot be exchanged for cash.
13.3. Only one referral code can be used per household. Referral codes must only be shared within your own network and not publicly including on social media. Each account is limited to a maximum of 10 referrals.
13.4. You may only use discount, referral or voucher codes if: (i) they have been authorised or issued by us to use for our Products; (ii) you are entitled to use them. We reserve the right to cancel your subscription if we suspect any fraud.
13.5. If your code doesn’t work and it’s not clear why from reading the applicable terms and conditions, please contact us at hello@frive.co.uk.
13.6. Any refunds for Products purchased using a discount, referral or voucher code, or otherwise at a promotional or special price, will be refunded at the actual price paid after the code, promotional or special price has been applied. Your legal rights in respect of Products you buy from us still apply, even if you buy them at a discounted, promotional or special price.
13.7.1. You are automatically signed up to the loyalty scheme when you place your first order. Rewards accrue based on the number of full weeks that you receive deliveries.
13.7.2. Details of the loyalty scheme can be found here. We reserve the right to change any aspect of the loyalty scheme at any time without notice, and/or to reset the number of accrued weeks at any time.
13.7.3. You will remain in the loyalty scheme if you skip deliveries. But, if you cancel your subscription, you will lose any accrued weeks and will start again from zero if you renew your subscription.
13.7.4. When you redeem your rewards, any corresponding credits will be applied immediately to your account for use against future orders. Percentage discount vouchers are redeemable against your next weekly payment and apply to any updates for that week. You can only redeem one reward per 7 calendar days.
13.7.5. To be eligible for a free snack, you must have at least 1 snack added to your order. If you have multiple snacks added to your order, we will credit your account with the value of the lowest price snack.
13.8.1. If you register for our newsletter, you will be entered into the Monthly Newsletter Prize Draw for the following month. You are only eligible to be entered into the draw once.
13.8.2. To register, you need to enter your details onto the popup form on our Website or into the entry boxes found across other pages of our Website.
13.8.3. Participation in the prize draw is subject to its terms and conditions of entry. We reserve the right to change any aspect of the draw or to stop running it, at any time and without notice.
13.8.4. Entrants must be aged 18 or over and reside in the UK.
13.8.5. You cannot enter the prize draw if you are one of our employees or directly associated with the administration of the prize draw.
13.8.6. We accept no responsibility for entries not successfully completed due to a technical fault of any kind.
13.8.7. A winner will be randomly chosen from eligible entrants. We will notify the winner using the contact information provided during registration. If we can’t contact the winner within 7 days, an alternate winner will be randomly selected from the remaining eligible entrants and notified.
13.8.8. All prizes are subject to change and availability. Where a prize is not available we may, at our discretion, offer a substitute prize of similar value. No cash equivalent or alternative prizes will otherwise be given. Prizes are non-transferable and non-exchangeable.
13.8.9. Winners must provide a UK address for delivery of their prize. The prize will not be delivered to any address outside the UK. If a winner does not collect their prize at the time specified by us, or is unable to receive delivery of the prize following x2 attempted deliveries, then the prize will be forfeited by the winner and neither cash nor any other form of compensation will be supplied in lieu of this.
14.1. Subject to Condition 16 (Losses we never limit or exclude), we are responsible for losses you suffer as a result of us breaching a term of these T&Cs unless the loss is:
14.2. Subject to Condition 16 (Losses we never limit or exclude), our liability to you is limited to: (i) the price of the Products sold to you and which your claim relates to (including the related delivery charges); plus (ii) the losses that we are responsible for under Condition 14.1.
15.1. Subject to Condition 16 (Losses we never limit or exclude), we will under no circumstances whatsoever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for:
15.2. Subject to Condition 16 (Losses we never limit or exclude), our total liability to you for all other losses arising under or on connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed 150% of the price paid by you for Products sold to you under the contract between us (plus related delivery charges).
15.3. Subject to Condition 16 (Losses we never limit or exclude), your remedies set out in these T&Cs are your sole and exhaustive remedies. All warranties, conditions, and other terms implied by law (whether as to quality, merchantability, description, fitness for purpose or otherwise) are excluded.
16.1. Nothing in these T&Cs shall limit or exclude your statutory rights (where you are a consumer).
16.2. We do not in any way exclude or limit our liability for:
We will not be liable or responsible for any failure or delay in delivering our Products to you which is caused by an Event Outside Our Control (defined below).
In these circumstances, we will contact you as soon as possible and do what we reasonably can to minimise the impact on you. As long as we do this, we won’t compensate you for the delay or failure to deliver, but you can contact us at hello@frive.co.uk to cancel the failed or delayed order and receive a refund.
An Event Outside Our Control means any act, event, omission or accident beyond our reasonable control, including (without limitation) strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, malicious damage, acts of God, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, compliance with any law or governmental order, rule, regulation or direction, or failure of a utility service or public or private telecommunications networks or impossibility of motor transport or other means of private transport, breakdown of plant or machinery or default of suppliers or subcontractors.
Details of how to contact us can be found here: Get in touch. You can also contact us by post, by writing to: Lions Prep Ltd (trading as Frive), Millharbour Court, 6 Watergate Walk, London, E14 9XH.
We may communicate with you regarding your subscription, our Products or other matters relating to these T&Cs either via our Website or App or directly with you via email or post.
19.1. Offer Eligibility: Any discounts provided are exclusively available for Frive's new protein smoothies and applies only to orders placed for delivery on Sunday, 1st December 2024, and Wednesday, 4th December 2024.
19.2. Exclusivity of Offer: This offer cannot be used in conjunction with any other offers on your account (excluding Frive Rewards Club offers). Any other discounts applied will automatically invalidate the Protein Smoothie offer.
19.3. Product Availability: In the event of low stock, Frive reserves the right to substitute your chosen protein smoothie flavor with an available alternative. This offer is available only while stocks last.
19.4. Offer Modifications: Frive reserves the right to remove or modify this offer at any time without prior notice.
20.1. Campaign Eligibility and Duration: To qualify for the December 50% Cashback Campaign, customers must opt in by midnight on 31st December 2024. Boxes received between 1st December and 31st December 2024 (inclusive) will be eligible for cashback credits if the customer has opted in.
20.2. Cashback Calculation: For every Frive box received during the campaign period, customers will receive 50% of the box's value in cashback credits. Cashback credits will be capped at a maximum of £250 for the entire campaign period.
20.3. Credit Application and Timing: Cashback credits earned from December 2024 will be added to customers' Frive accounts on 3rd January 2025. These credits will apply to subsequent orders beginning 8th January 2025
20.4. Credit Redemption Limitations: Throughout 2025, cashback credits may only be used at a maximum rate of £10 off per week (equivalent to £5 off per box). If you cancel your subscription, you will lose all of your remaining December cashback credit. If you skip for 8 continuous weeks or more, we reserve the right to give you 1 weeks notice that unless you resume, your account will be closed and you'll lose your remaining December cashback credits.
20.5. Validity Period for Credits: December 2024 cashback credits are valid for use only during the 2025 calendar year up until midnight 30th June 2025. Any unused credits will expire on 1st July 2025.
20.6. Automatic Deduction: Credits from the December 2024 cashback campaign will be automatically deducted from eligible boxes in 2025, subject to the weekly redemption limitations.
20.7. Non-Combinable Discounts: Certain promotional discounts cannot be used in conjunction with December 2024 cashback credits. When the discount period of a specific voucher ends, your December cashback will then automatically deduct from your weekly payments in 2025.
20.8. Right to Amend Terms: Frive reserves the right to modify, amend, or terminate the December 2024 cashback credit terms, conditions, and usage at any time. Notification of any changes will be provided via the Frive website and/or customer email.
By opting into the campaign, customers agree to these terms and conditions. For any questions, please contact Frive customer support.
21.1. We may transfer rights and/or obligations under our contract with you to another person or organisation. We will tell you in writing if this happens and, if you are a consumer, we will ensure that such a transfer does not affect your rights under these T&Cs.
21.2. You may only transfer rights and/or obligations under our contract with you to someone else if we agree to this in writing.
21.3. Our contract is between you and us. No other person shall have any rights to enforce it.
21.4. If a court or other authority decides that some of the terms in these T&Cs are unlawful, the rest will continue to apply.
21.5. We might not immediately chase you for not doing something (like paying) or for doing something you’re not allowed to, but that does not mean that we can’t do it later.
21.6. These T&Cs are governed by English law. If you are a consumer then, wherever you live, you can bring claims against us in the English courts and if you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. If you are a consumer we can claim against you in the courts of the country you live in. If you are a business you irrevocably agree to submit all disputes arising out of or in connection with our contract with you (including non-contractual matters) to the exclusive jurisdiction of the English courts.
